Financial Policy

Office Policies

Financial Policy

Patient Fees and Payments

We stand behind the work that we do and deliver exceptional treatment at the most reasonable cost to our patients. Payment is due in full at the time of service, unless other arrangements have been made with our office manager.

Our office charges the same fees for all patients, with or without insurance coverage. This is done because, we value our services and the work that we do and we value your commitment to your dental care.

Insurance can come and insurance can go…but the fees will not change throughout your care with us.

If you do not have dental insurance and need payment arrangements please speak privately with our office manager. Any financial arrangements will be clearly explained and agreed upon between Leaside Dentistry and You and are made without penalty of monthly service charges or interest.

If you have dental insurance, we are happy to submit (usually electronically) a pre-determination (estimate) for dental work needed with our office. We also complete requested insurance company letters and send pre-treatment x-rays at no charge to our patients. Our office manager will also sort through and help you understand your estimate and will also review your estimate if it is denied and see if there is anything more we can do to have your insurance company review your estimate again.

We do our very best to assist you in any way that we can!

Below we cover the most asked questions regarding fees and our responses.

  • How do I pay for my dental care at your office?
  • Do you take payment directly from the insurance company?
  • How do you determine the fees you charge for services?
  • What if my dental insurance doesn’t cover treatment that I had done?

We accept Visa, MasterCard, American Express, Interact Debit and Cash.

Payment is due at the time of service, unless other arrangements have been made prior to your dental appointment.

Policies are equal for all of our patients. We can’t in good faith, ask someone who does not get reimbursement for any of their dental care to pay for services at the time they are performed but not ask for payment from someone who gets reimbursed from an insurance company for  services. In the same way you would pay for any service in life; groceries, shopping, dining out etc., we require payment for our treatment.

Every year, the Ontario Dental Association establishes a “general fee guide.” At the discretion of the office/doctor fees the guide is used to determine fees for each procedure. Occasionally, or sometimes for specific services, fees can be billed above or below the general fee guide. There are a lot of conditions that factor into what is actually billed. Services that require more than the average time in the operatory, or the complexity of treatment or the need for special ordering of materials etc. can be factors in the increase of our fees. As well, if the time taken to complete treatment or the procedure does not require the regular amount of work the fees can be reduced.  This is done at the discretion of the doctor. Whenever, humanly possible, any change in fees outside of the regular fee guide will be discussed and agreed upon by the patient prior to dental treatment. Rest assured, our office will always let you know if your treatment falls outside the regular fee guide prior to scheduling your appointment. This will be given to you in an estimate before you schedule your dental appointment.

Sometimes, insurance companies make mistakes, sometimes they change your policy coverage and you don’t know until after treatment has already been done.  We understand this can be upsetting and frustrating and we are more than happy to help speak to your insurance company on your behalf or write a letter for you to send to the insurance company to see if they will reverse any decision made.